Last updated: August 13, 2025
Rozaape designs and builds solid-wood furniture and supports every piece. If something is not right, this Return & Refund Policy explains how Rozaape will fix the problem. These terms apply to orders shipped to United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Policy Overview
You can request a return within 30 days of delivery.
If the issue is Rozaape’s fault such as carrier damage, manufacturing defect, or wrong item, Rozaape pays for return shipping and will email a prepaid label.
For change-of-mind returns such as size, color or style choice, the customer pays return shipping.
Refunds are issued within 7 business days after the item arrives back and passes inspection. For eligible international returns in the countries above, no re-import fees apply.
General Conditions for Returns
Product condition: Item must be new, unused, unassembled, and unmodified. Any sign of use such as scratches, dents, stains, odors, pet hair, extra or drilled holes, touch-ups, or refinishing makes the item ineligible.
Original packaging: Keep all packaging including foam inserts, corner guards, hardware packs, tools, manuals, and accessories. If something is missing, you must repack with equal protection so the item is safe in transit.
Proof of purchase: Provide a valid order number or invoice.
Assembly status: Items that are fully assembled, installed, glued, or have bases attached or leveled are not eligible unless Rozaape confirms a defect or transit damage.
Materials and use: Rozaape furniture is intended for indoor home or studio use.
Applicability: These rules apply in all ten countries listed above.
Safety note for large items: Some returns may require pallet pickup or a liftgate. Rozaape will confirm instructions if needed. Do not tape parts to finished wood. Always protect parts with foam or thick padding.
Returns Covered by Rozaape
Rozaape will make it right if a piece arrives damaged, has a real defect, or does not match the model, size, or finish ordered.
Transit examples: crushed corners, cracked top, chipped finish.
Manufacturing examples: parts do not align, top does not sit flat, unstable base, hardware will not seat.
When Rozaape is responsible:
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Return shipping is free. Pickup is arranged where available.
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You may choose a replacement subject to stock and lead time, or a full refund.
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If you paid shipping at checkout, that fee is also refunded.
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These remedies apply in all covered destinations.
Returns at Customer Request
If the piece does not suit your space or finish, you may request a return within 30 days, as long as it is unused, unassembled, and in the original packaging.
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Customer pays return freight and it is not refundable.
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After inspection confirms condition and completeness, Rozaape refunds the product price.
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Any original outbound shipping you paid is not refunded for change-of-mind returns.
Items That Cannot Be Returned
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Gift cards digital or physical
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Final-sale or clearance items
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Any item that is used, assembled, installed, modified, or refinished
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Custom or made-to-order furniture including non-standard sizes, special edges, custom stains or finishes, inlays or carvings, or non-standard base specs unless the item arrives damaged or defective
How to Start a Return
Contact Rozaape within 30 days of delivery. Email [email protected] or use the Contact Us form. Include your order number and a short description of the issue or reason for return.
For damage or defect claims, contact us within 72 hours of delivery and attach clear photos or a short video showing the outside of the box, inner packing, and the affected areas.
Rozaape will reply within 1 to 2 business days with next steps. If the issue is covered by Rozaape, the reply will include a prepaid label and instructions.
Return address: Rozaape Returns Department, 7762 Airport Blvd, Westchester, CA 90045
Packing checklist for a safe return:
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Place tops and bases so they cannot move inside the box.
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Use the original foam and corner guards when possible.
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Bag all hardware and tools and tape the bag inside so it cannot shift.
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If the original carton is missing, use a new heavy-duty box or pallet crate with thick padding on every side.
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Seal all edges with strong packing tape.
Refund Timing and Method
After the return arrives and passes inspection, Rozaape processes the refund within 7 business days to the original payment method in USD major cards and PayPal.
If you prefer store credit, tell us when you start the return.
Your bank or card issuer may need up to 7 more business days to post funds.
Inspection checklist used by Rozaape:
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Correct model, size, and finish
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All parts and hardware are present
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No signs of use or modification
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Adequate protective packing so no new damage occurs in return transit
If parts are missing or packing is not sufficient and the item is damaged on the way back, Rozaape may reduce the refund to cover repairs or replacement.
Restocking Fees
None. If the return meets this policy and passes inspection, Rozaape returns the full refundable amount.
Refused Deliveries and Undeliverable Packages
If a shipment is refused without contacting us first and there is no carrier-confirmed damage, we may treat it as a change-of-mind return. Actual return freight, carrier storage fees, and address correction or re-route fees may be deducted from the refund.
If a package is marked undeliverable because of an incorrect address or missed appointments, we will help reship extra freight may apply or we will process a return using the rules above.
Order Processing and Shipping Times
Most orders are prepared for shipment within 1 to 2 business days Monday to Friday, excluding United States public holidays. Typical carrier transit after dispatch:
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United States and Canada: 6 to 8 business days
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Europe and United Kingdom FR, DE, ES, IT, BE, PT: 7 to 9 business days
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Australia: 9 to 10 business days
Orders confirmed before 2:00 PM PST usually begin processing the same business day. Later orders start the next business day. For carrier details, tracking, and delivery options, please read the Shipping Policy.
Questions or support
- Address: 7762 Airport Blvd, Westchester, CA 90045
- Phone: +1 (310) 310-1130
- Email: [email protected]
- Support Time: Mon–Sun: 8:00 AM-5:00 PM PST
