Last updated: August 14, 2025
At Rozaape, shipping is simple and reliable. Many items are solid-wood and handcrafted, so each box uses thick boards, dense foam, and corner guards. Larger pieces are strapped and clearly marked “This Side Up.” We hand your order to trusted parcel carriers or furniture freight partners. From checkout to delivery, you’ll see a clear price, a realistic timeline, and careful handling at every step.
Where we ship
Rozaape ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
We’re not able to deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so solid-wood pieces can be handled correctly. If your address is outside these areas, has restricted vehicle access, or includes difficult stairs/elevators, please contact us before ordering so we can confirm options and any extra service needed.
Carriers and service levels
Depending on destination, parcel size/weight, and current network capacity, Rozaape uses UPS, FedEx, USPS (for select small U.S. parcels), and DHL Express for international routes. Large or heavy furniture (for example, solid-wood tables) may ship by freight truck with a liftgate for curbside delivery (to your driveway/curb, not inside your home). Freight carriers usually call or text to set a delivery window. Shipments may be palletized and shrink-wrapped for protection. Some high-value shipments may require an adult signature; if so, this will appear in your tracking email.
Processing time covers final quality checks, packing, and labeling before a carrier pickup. Shipping time is the carrier’s transit time after pickup. Business days = Monday–Friday, excluding U.S. public holidays. International routes may need extra time for customs/security inspections. Severe weather, local holidays, strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and can delay delivery.
Shipping time & costs (by region)
| Region | Countries / Coverage | Processing time (business days) | Shipping time (business days) | Flat rate | Free from |
|---|---|---|---|---|---|
| US & Canada | United States, Canada | 1–2 | 6–8 | $20 | $599 |
| Europe & United Kingdom | UK, FR, DE, ES, IT, BE, PT | 1–2 | 7–9 | $25 | $699 |
| Australia | AU | 1–2 | 9–10 | $30 | $799 |
Solid-wood furniture is bulky and heavy. Carriers often use dimensional weight (size plus weight), and larger tables typically require LTL freight service with a liftgate and cargo insurance. Multi-item orders may ship in more than one box to reduce the risk of damage—no extra charge for split shipments. Where helpful, we group boxes on one pallet to protect edges and corners. Rozaape covers part of the actual freight cost so you receive reinforced packing, careful handling, and clear totals at checkout.
Taxes and duties
The amount shown at checkout—your product total + any flat shipping fee—is all you pay to Rozaape. For international orders, Rozaape covers import taxes, VAT, and customs processing (Delivered Duty Paid — DDP). The carrier should not collect payment on delivery. If anyone asks you to pay at the door, do not pay—contact us and we’ll resolve it with the carrier.
Processing and dispatch
Most orders move into final checks and packing within 1–2 business days (Monday–Friday, excluding U.S. public holidays). Orders placed before 2:00 PM Pacific Time (PST) usually begin processing the same business day; later orders start the next business day. Pre-order or made-to-order items ship after completion—your confirmation email will include the estimated ship-by date. If an item in your cart has a different lead time, we will either ship available items first or hold to ship together—your confirmation will state which method applies.
Furniture shipping and assembly
To protect heavy parts and make moving easier, many items ship partly disassembled. Every order includes a clear, picture-based guide, and most include a basic tool (e.g., an Allen key). Typical setup time is 20–30 minutes for two adults. Check that all parts are present before assembly and work on a soft surface to avoid scratches. Prefer help? We can recommend third-party assembly services in major cities across the U.S., Europe, Canada, and Australia (their fees are separate from standard shipping). If you need room-of-choice delivery, stair carries, debris removal, or an exact-time appointment, tell us before shipment so we can suggest available upgrades.
Tracking your order
When your order leaves our workshop and staging area, you’ll receive a shipping confirmation with your tracking number and a direct tracking link. Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. Freight tracking may show as “label created” until the carrier assigns your order to a local terminal. If there’s no update after 72 hours, contact us and we’ll check with the carrier.
If something goes wrong
If your item arrives damaged, contact Rozaape within 72 hours of delivery with your order number and clear photos or a short video showing the outer box, inner packing, and affected areas. Note obvious damage with the driver when possible and keep all packaging until we confirm next steps. For minor cosmetic issues, we can often send a replacement part or touch-up kit quickly.
If your parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to us. Once the carrier confirms loss, we’ll send a replacement at no extra cost or issue a full refund.
Order changes and cancellations
You may cancel an order that has not begun processing or shipped; please notify us as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation isn’t available. After delivery, you may use our Return & Refund Policy. For international orders, cancellation isn’t available once the shipment has cleared customs. Need to change the address? Contact us before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.
Questions or support
- Address: 7762 Airport Blvd, Westchester, CA 90045
- Phone: +1 (310) 310-1130
- Email: [email protected]
- Support Time: Mon–Sun: 8:00 AM-5:00 PM PST
